Answers to many questions can be found in our Frequently Asked Questions. Please review these helpful tips before contacting our customer service team.
Is the iPad 2 film compatible with the iPad 3?
Yes. The iPad 2 film is compatible with the iPad 3?
Will the iPad 2 Air Jacket fit the iPad 3?
No. The iPad 2 Air Jacket will not fit the iPad 3.
When will my item ship?
Please allow up to 48 hours for your package to be shipped. Once processed, you will receive an email with your tracking information.
Do you ship internationally?
Yes! We do ship internationally. At this time, the website reflects the lowest shipping rate. Please note that international customers are responsible for all relevant duties and taxes.
What is the difference between the iPhone 4 films and your older film types?
The HD Anti-Glare Film is specially made for the iPhone 4 retina display. It allows more of the high resolution features to come through the protective film. It has a matte finish to reduce glare and also resists fingerprints and smudges.
The crystal film has a gloss finish and is completely transparent, allowing the vibrant images of the retina display to show without interference. It is also treated with an Anti-Fingerprint top coat that is resistant to fingerprints and smudges.
What is the difference between anti-glare film and crystal film?
Power Support's anti-glare film is treated with a matte finish which reduces glare, fingerprints and smudges. Many customers also say that the texture of this finish allows their finger to glide more easily across the touch screen and stick less.
The crystal film is treated with a high gloss finish which maintains your screen's glossy shine.
How can I make a change to my order?
Unfortunately Power Support USA cannot make changes to existing orders. However we can cancel a customer's order with a formal request, and then the customer can re-place an order. If you would like to cancel your order, please e-mail email@example.com and be sure to include your order number.
I am getting a "Payment Transaction Failed" message when I try to place my order. What is the problem?
This error message means that the transaction has been declined because the billing information entered at checkout does not match what your banking institution or credit card has on file.
There is dust trapped under my screen film. What can I do?
It is possible to remove dust (and the resulting bubble) using two pieces of tape. Use one piece of tape and place it on the corner of the film closest to the dust speck and lift the film from your device until the offending particle is exposed. Then use the second piece of tape to remove any bubbles from the underside of the film or the screen by dabbing at the dust. Then gently lay the film back down and remove the piece of tape from the corner of the film. This can be done multiple times until the installation comes out clean.
What is your Return process?
Return/Exchange process for PowerSupportUSA.com customers. If your purchase was made from a third-party, please see our Terms and Conditions.
To be eligible for return/exchange:
If you have received a damaged or incorrect item please follow return instructions below:
Power Support USA
1426 Flower St.
Glendale, CA 91201
We are open Monday - Friday 9:00 a.m. - 5:00p.m.
You can call us at 1-877-342-4159 or e-mail firstname.lastname@example.org.