FAQ

Do you ship internationally?

Yes! We do ship internationally. At this time, the website reflects the lowest shipping rate. Please note that international customers are responsible for all relevant duties and taxes.

What is the difference between the iPhone 4 films and your older film types?

The HD Anti-Glare Film is specially made for the iPhone 4 retina display. It allows more of the high resolution features to come through the protective film. It has a matte finish to reduce glare and also resists fingerprints and smudges.

The crystal film has a gloss finish and is completely transparent, allowing the vibrant images of the retina display to show without interference. It is also treated with an Anti-Fingerprint top coat that is resistant to fingerprints and smudges.

What is the difference between anti-glare film and crystal film?

Power Support's anti-glare film is treated with a matte finish which reduces glare, fingerprints and smudges. Many customers also say that the texture of this finish allows their finger to glide more easily across the touch screen and stick less.

The crystal film is treated with a high gloss finish which maintains your screen's glossy shine.

What is the return process?

Please e-mail customerservice@powersupportusa.com and include: picture of the defect, your order number, include that you would like a replacement.

What is the refund process?

Plase mail your order back to the address below with: the item in its original packaging, your order number, a note stating that you would like a refund.

You will be credited once your return is received. We recommend that you keep a copy of your tracking number in case your return is lost in transit.

Power Support USA 1430 Flower Street, Glendale, CA 91201

How can I make a change to my order?

Unfortunately Power Support USA cannot make changes to existing orders. However we can cancel a customer's order with a formal request, and then the customer can re-place an order. If you would like to cancel your order, please e-mail customerservice@powersupportusa.com and be sure to include your order number.

There is dust trapped under my screen film. What can I do?

It is possible to remove dust (and the resulting bubble) using to pieces of tape. Use one piece of tape and place it on the corner of the film closest to the dust speck and lift the film from your device until the offending particle is exposed. Then use the second piece of tape to remove any bubbles from the underside of the film or the screen by dabbing at the dust. Then gently lay the film back down and remove the piece of tape from the corner of the film. This can be done multiple times until the installation comes out clean.